Data Privacy & Security

990k Privacy Policy – Data Protection & Member Privacy

At 990k, your privacy is not merely a legal obligation — it is our commitment. Find out exactly how we collect, use and protect your personal information at all times.

Last Updated: 1 January 2026

Summary: 990k collects only the data that is necessary, protects it with high-level encryption, does not sell it to third parties, and gives you full control over your own information.

1Introduction

990k ("we", "Platform" or "990k") is fully committed to protecting the privacy and data security of every member who uses our online casino and betting platform. This Privacy Policy explains in detail how we collect, process, store and protect your information when you access or use our services at 990k.live.

This policy is prepared in accordance with international data protection industry best practices and applies to all registered members, website visitors and any individual who interacts with the 990k platform via our website, mobile app or any digital channel we operate.

By registering an account at 990k or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we handle your personal data as described herein.

2Data We Collect

990k only collects information that is strictly necessary to provide a safe, seamless and high-quality service to our members. The following are the categories of data we collect:

2.1 Registration & Identity Information

  • Full name as per official identification document
  • National identification number (MyKad) or passport number
  • Date of birth (for age verification)
  • Email address and mobile phone number
  • Current residential address

2.2 Financial & Payment Information

  • Bank account number and account holder name
  • Digital wallet information (Touch 'n Go, GrabPay, Boost)
  • Deposit and withdrawal transaction history
  • Wagering records and gaming activity

2.3 Technical & Device Data

  • IP address and general geographic location
  • Device type, operating system and browser version
  • Login session data including timestamps and session duration
  • Cookie data and device identifiers

2.4 Communication Data

  • Conversation records with the customer support team
  • Feedback and complaints submitted
  • Emails and messages sent to us

We never collect credit or debit card information directly. All card transactions are processed through PCI-DSS certified third-party payment providers.

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. 990k does not use your data for purposes unrelated to the services you use. Below is our data usage purpose table:

Purpose of Use Data Type Legal Basis
Identity verification & KYC Identity, official documents Legal obligation
Deposit & withdrawal processing Financial, banking Contract performance
Fraud prevention & security Technical, IP, session Legitimate interest
Customer Support Communications, account Contract performance
AML compliance & regulation Transaction, identity Legal obligation
Platform improvements Technical, behavioral Legitimate interest
Promotional notifications (with consent) Email, phone Consent

4Data Encryption & Security

Your data security is 990k's top priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times.

4.1 256-bit SSL Encryption

All data transmitted between your device and 990k's servers is protected with 256-bit SSL (Secure Sockets Layer) encryption — the same security standard used by leading banking institutions worldwide. You can verify this secure connection by looking for the padlock icon in your browser's address bar.

4.2 Server & Infrastructure Security

Your data is stored in enterprise-grade data centres equipped with strict physical access controls, intrusion detection systems (IDS/IPS), multi-layered firewalls, and 24/7 monitoring by our cybersecurity team. Data backups are performed regularly to ensure service continuity.

4.3 Password Management

Your account password is never stored in plain text. We use industry-standard cryptographic hashing algorithms to store your credentials. This means even 990k internal staff cannot view your password.

Best Practices: While we protect your data on the server side, you can further strengthen your security by using a strong and unique password, not sharing your login credentials, and always logging out after ending a session on a shared device.

5Data Sharing with Third Parties

990k does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We only share your data in the following limited and necessary situations:

  • Payment providers: Transaction information is shared with certified payment gateway providers such as FPX, DuitNow and digital wallet providers to process your financial transactions.
  • Game providers: Basic account data is shared with game providers partnering with 990k to enable you to access their games.
  • Identity verification service providers: KYC data is shared with approved third-party identity verification platforms to comply with anti-money laundering (AML) requirements.
  • Legal authority: We will disclose data when required by a court order, regulatory authority directive, or valid legal obligation.
  • Infrastructure service providers: Server hosting and cloud service providers bound by strict data protection agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than those we practice. Data processing agreements (DPA) are signed with all vendor partners who handle 990k members' personal data.

6Cookies & Tracking Technologies

990k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring the platform operates correctly. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how members interact with the platform — which pages are visited most, load times, and technical issues that need to be resolved.
  • Functional Cookies: Saves your preferences such as interface language and display settings to deliver a more personalised experience.
  • Analytics Cookies: Used to analyse traffic and aggregate usage patterns to help us improve our services.

Cookie Management: You can manage or disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. Continued use of our platform after the cookie notice is displayed is considered your consent to the use of cookies.

7Your Privacy Rights

As a 990k member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:

  • Right to Access: You have the right to obtain a copy of the personal data we hold about you at any time.
  • Right to Rectification: If any of your data is inaccurate or incomplete, you may request that we correct it.
  • Right to Erasure: In certain circumstances, you may request that we delete your personal data — subject to applicable legal retention obligations.
  • Right to Restrict Processing: You may request that we restrict how we process your data in certain situations.
  • Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
  • Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
  • Right to Withdraw Consent: For processing that relies on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team via 24/7 live chat. We will process your request within 30 business days from the date of receipt.

8Data Retention & Deletion

990k retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods are also determined by applicable legal and regulatory requirements:

  • Active account data: Retained for the duration your account remains active.
  • Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
  • KYC and identity verification data: Retained for a minimum of 5 years after account closure.
  • Support communication logs: Retained for 2 years from the date of interaction.
  • Inactive account data: Inactive accounts exceeding 24 months will be archived, and personal data not required by law will be deleted.

Once the designated retention period has expired, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

9Children's Privacy

The 990k platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18. If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account.

If you believe a minor has registered an account on our platform, please contact our support team immediately so we can take the appropriate action.

10Links to Third-Party Sites

The 990k platform may contain links to game provider or partner websites that have their own privacy policies. 990k is not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of each website you visit independently.

11Changes to Privacy Policy

990k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Whenever significant changes are made, we will notify you via:

  • In-platform notification upon next login
  • Email to your registered address (for changes that materially affect your privacy rights)
  • A clear notice on the homepage of our website

The "Updated" date at the top of this page reflects the effective date of the latest version of the Privacy Policy. Your continued use of the 990k platform after changes take effect constitutes your acceptance of the latest version of this policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

  • Live Chat: Available 24/7 via the 990k platform — the fastest way to get a response
  • Email: [email protected] — response within 1 business day

Effective Date: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. For more information on how we operate our platform responsibly, please refer to Terms and Conditions and page Responsible Gaming ours.

Why Your Data Is Safe with 990k

We invest in security and privacy because your trust is our most valuable asset.

256-bit SSL Encryption

Every bit of data moving between your device and our servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banks.

No Data Sales

990k has never and will never sell, rent or trade your personal data to any third party for marketing or commercial purposes.

Strict Access Controls

Only authorised staff with legitimate business needs may access member data. All access is logged and continuously monitored.

Integrated KYC Verification

Our identity verification process ensures that only legitimate individuals can access accounts, protecting you from unauthorized account misuse.

Password Never Stored

Your password is stored as a one-way cryptographic hash. No one — including 990k staff — can view your actual password.

Full Rights Over Your Data

From access and correction to deletion and data portability — you have full control over your personal information at 990k.

Your Data is Protected. Join 990k with Confidence!

Over 500,000 members trust 990k with their data and money. Register now and enjoy a safe, transparent and exciting gaming experience.

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