990k believes online entertainment should remain fun, controlled, and safe. We provide complete control tools, problem gambling detection guides, and ongoing support to ensure every member plays in a healthy and responsible manner.
Need Immediate Help?
If you feel that gaming is starting to affect your life, contact our support team now.
Contact SupportAt 990k, responsible gaming is not just a slogan — it is at the core of how we operate every day. We understand that for most members, our platform is a place of genuine entertainment and enjoyment. However, we are also aware that a small number of individuals may face challenges in managing their gaming habits.
That is why we invest fully in developing control tools, staff training, and early detection systems to ensure every 990k member enjoys a healthy, safe, and controlled gaming experience. Our philosophy is simple: the joy of playing only means something if it does not affect your life.
We are committed to providing a transparent environment where every member knows their limits, understands the risks, and can seek help whenever needed. Our support team operates 24 hours a day, 7 days a week, and is specially trained to recognise signs of problem gambling and respond with empathy and effectiveness.
990k's Core Principles: Online gaming should remain entertainment — not a way to generate income, relieve stress, or solve financial problems. If gaming starts to feel like an obligation or an escape, it is time to take a step back.
Problem gambling rarely happens overnight. It develops gradually and is often difficult to detect in yourself. Here are the signs to watch for in yourself or someone you care about:
Important Note: If you recognise two or more of the above signs in yourself, we encourage you to use the control tools available in your account or contact the 990k support team immediately. There is no shame in asking for help.
990k provides a comprehensive set of control tools accessible directly from your account. These tools are designed to give you full control over your gaming habits without relying on anyone else. Here are the key tools available to every member:
Set the maximum amount you can deposit within a given period. Once the limit is reached, the system will automatically block any further deposits until the limit period resets. Limits can be reduced immediately, but increasing a limit requires a 48–72 hour waiting period for your protection.
Set the maximum loss amount you are willing to bear in a day, week, or month. Once the loss limit is reached, the system will temporarily block your wagering access. This helps you avoid impulsive decisions to "chase back" your losses.
Set a maximum duration for each of your gaming sessions. The system will alert you when time is almost up and automatically end the session once the limit is reached. Session time limits are especially useful for preventing unintentional excessive play.
This feature hides your account balance display during play, helping you make wagering decisions based on the limits you have set — not on the balance shown. Many players find this helpful in reducing the temptation to keep playing.
Useful Tips: Responsible gaming experts recommend setting deposit limits and session time limits as soon as you register, not after problems arise. This helps build healthy gaming habits from the start.
Setting financial limits is the most practical step in responsible gaming. At 990k, the process is designed to be as simple as possible so you can complete it in under two minutes.
| Limit Type | Duration | Enforcement | Reset |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 48–72 hours (limit increase) |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 48–72 hours (limit increase) |
| Session Time Limit | Per session | Next session | 24 hours (limit increase) |
| Wagering Limit | Per bet | Immediately | 48 hours (limit increase) |
All limit changes that reduce your limit take effect immediately. This is our most important protection policy — we want the self-protection process to be easier than the process of increasing limits. To access these settings, log in to your account and navigate to the Account Settings > Responsible Gaming.
Sometimes, the most effective form of control is giving yourself space and time to breathe. 990k offers two break options that can be activated at any time:
The temporary break option lets you suspend access to your account for a short period — from 24 hours up to 6 weeks. During this time, you will not be able to log in, make deposits, or play. This is ideal for situations where you feel you need a little space without intending to close your account permanently.
For those who need a more serious commitment, self-exclusion allows you to block access to your account for 6 months, 1 year, 3 years, or permanently. Unlike a cool-off break, self-exclusion cannot be cancelled before the period ends — this is our most important protection feature. During the self-exclusion period, your account will be fully frozen and you will not receive any promotional communications from 990k.
Caution: Self-exclusion is a serious action and cannot be reversed before the period ends. We encourage you to speak with our support team before making this decision to ensure it is the right choice for your situation.
Both options can be activated directly through your account or by contacting our support team via live chat. Your decision will be fully respected and processed within 24 hours.
990k maintains a zero-tolerance policy towards underage participation. Our platform is exclusively for individuals aged 18 and above, and we take this responsibility very seriously.
If you share a device with children or teenagers, we encourage you to take the following steps to prevent unauthorised access:
If you suspect a minor has accessed the 990k platform, please contact our support team immediately. We will investigate and take appropriate action, including account closure and fund refund if necessary.
You don't have to face these challenges alone. 990k provides access to responsive internal support and encourages members to seek professional help whenever needed. No decision you make to seek help is ever the wrong one.
Our support team, trained in responsible gaming, is available to assist you 24 hours a day, 7 days a week via live chat on our platform. They can help you set limits, activate a self-break, or simply have a non-judgmental conversation about your concerns.
For deeper professional support, we encourage you or your family members to seek help from the following organisations:
Remember: Seeking help is a sign of strength, not weakness. Many people have successfully overcome problem gambling with the right support. The first step is always the hardest — and we are here to help you take it.
990k Exclusive Protection Tools
All these control tools are available free of charge to every 990k member — because your safety is our priority.
Set daily, weekly, or monthly deposit limits according to your budget. Our system will automatically block any additional deposits once the limit is reached — no room to overspend.
Decide how much you are willing to lose before stopping. This feature prevents the habit of "chasing losses" which is often the root cause of more serious gambling problems.
Receive a pop-up notification when you have been playing for the duration you have set. Time reminders help you stay aware of how long you have been on the platform.
Need a short break? Activate break mode from 24 hours up to 6 weeks. Your account will be temporarily suspended and you can return to playing once the break period ends.
For a long-term commitment, choose self-exclusion for 6 months to permanent. During this period, all access and promotional communications will be completely suspended.
View your complete history of gaming activity, deposits, and withdrawals at any time. These reports help you understand your playing patterns and make smarter decisions.
Test Yourself
Answer the following questions honestly. If your answer is "Yes" to three or more questions, we encourage you to speak with our support team.
1Have you ever played longer or spent more than you planned?
2Have you ever borrowed money or sold items to fund gaming?
3Do you feel the need to gamble with more money to get the same level of excitement?
4Have you ever tried to stop or reduce gambling but failed?
5Has gambling caused problems in your family relationships, work, or finances?
6Have you ever lied to someone close to you about how much time or money you have spent gambling?
7Do you gamble to escape stress, problems, or negative feelings?
0–2 "Yes" Answers
You appear to have good control. Keep setting limits and continue playing responsibly.
3–4 "Yes" Answers
There are warning signs present. We recommend using limit control tools and speaking with our support team.
5 or More "Yes"
You may be experiencing a serious gambling problem. Please use self-exclusion and seek professional help immediately.
This assessment is not a medical diagnosis. It is an initial guide to help you evaluate your own gaming patterns.
Access My Control ToolsFAQ – Responsible Gaming
Answers to the most frequently asked questions by 990k members about responsible gaming.
Register your account today and use our responsible gaming control tools from day one. The best entertainment is controlled entertainment — and we're here to make sure of that.
990k is strictly for individuals aged 18 and above. Please play responsibly.